Just the Two of Us - Fused Glass Wall Art

Frequently Asked Questions

Shipping Charges on Returned Items

Original shipping charges on returned items are not refundable. Your shipping costs to return an item are not reimbursed. If your item qualified for free shipping, actual shipping costs will be deducted from your refund amount.

Returns Processing

Please contact me within 3 days of delivery to return an item.

You may return an item in the same condition it was received along with a copy of your online invoice within 7 days of delivery for a refund of the item price (shipping charges are not refundable). If your item qualified for free shipping, original shipping costs will be deducted from your refund amount.

If a package is damaged when received, please inspect the contents before accepting delivery. If the package was not damaged, but the contents are, please email photos of the package and its contents to me. Do not discard anything. No refunds will be given on items damaged after delivery.

NOTE: Custom, Sale, Closeout and Misc/Supply items cannot be returned.

What happens if tracking shows an item is delivered but I can't find it?

Please understand that I cannot be responsible for an order AFTER tracking shows it has been delivered.

Free Shipping

Free Shipping is provided on all orders of $75 or more. Most items are shipped using USPS Priority Mail. Orders for jewelry are shipped USPS First Class Mail unless they are part of a larger order.

You may upgrade the shipping method for an additional fee if you need your order sooner.

Packaging

Don't be surprised if your order arrives in an Amazon, Target or some other store box. I am a strong believer in REUSE, REPURPOSE, RECYCLE.

Whenever possible, I ship my items using boxes, packing peanuts, and bubble wrap from shipments I received. Any packing peanuts I do purchase are made from plant starch and are 100% biodegradable (they dissolve in water and are safe for the environment).